Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern the provision of strategic technology consulting services ("Services") by Michał Ordon of TEH*IDEA, trading as designorant ("Consultant", "I", "me"), to you ("Client", "you").

By booking any Services, you agree to be bound by these Terms.

2. Service Packages

2.1 Strategy Triage - £1,600 (ex VAT)

2.2 Decision Blueprint - £3,200 (ex VAT)

2.3 Optional Add-ons

Note: Duration refers to the Consultant's effort, not elapsed calendar time. Actual timeline depends on Client availability and responsiveness.

3. Fair Usage and Limitations

3.1 30-Day Async Q&A Support (Optional Add-on)

• Limited to clarifications about delivered materials
• Maximum 5 questions per week
• Response time: within 2 business days
• Does not include new analysis, design work, or implementation support
• Support provided via email or agreed async communication channel

3.2 Executive Readouts (Optional Add-on)

• Each readout is maximum 60 minutes
• Can be delivered remotely or on-site
• Includes preparation of presentation materials
• Additional readouts available at £500 each

3.3 Scope Boundaries

All packages exclude:

• Hands-on implementation or coding
• Ongoing operational support
• Legal or regulatory compliance certification
• Performance testing or security audits
• Training delivery (unless separately agreed)

4. Payment Terms

4.1 Payment Structure

• 50% deposit required to secure booking
• 50% balance due upon delivery of final deliverables
• All prices exclude VAT (currently 20% in the UK)
• Payment via bank transfer or agreed method
• Payment terms: Net 14 days from invoice date

4.2 Value Guarantee

If, acting reasonably, you consider that you have not received at least three high-impact, actionable insights, you will not be required to pay the final 50%.

This guarantee requires Client to provide reasonable access to information and stakeholders as agreed.

4.3 Implementation Credit

50% of your package fee can be credited toward implementation services with TEH*IDEA, under a separate contract, if engaged within 30 days of package completion.

5. Service Delivery

5.1 Default Delivery

All services are delivered remotely by default using video conferencing and collaboration tools.

5.2 On-Site Delivery

• London locations: no additional fee for attendance
• Other UK locations: £400 on-site attendance supplement per day
• International locations: by separate quotation
• Travel expenses (transport, accommodation if required) charged at cost
• On-site work requires minimum 2 weeks advance notice

5.3 Additional Services

Available as add-ons to any package:

• Load testing strategy: +£750
• Security architecture review: +£1,200
• Additional stakeholder workshop (half-day): +£600
• Extended documentation package: +£500

5.4 Right of Substitution

I may, at my discretion, provide a suitably qualified substitute or assistant to deliver the Services, at my own cost and responsibility. The Client’s consent will not be unreasonably withheld or delayed and may only be refused on objective grounds of security, compliance or demonstrated lack of competence. Payment arrangements with any substitute are my responsibility; no employment or worker relationship is created with the Client.

5.5 Autonomy and Control

I determine how, when and where the Services are performed to achieve the agreed Deliverables. The Client has no right of supervision, direction or control over my methods, only the right to accept or reject Deliverables against agreed acceptance criteria. No timesheets or day-to-day line management apply.

5.6 Equipment and Tools

I will use my own equipment, software and tools unless access to the Client’s systems is strictly necessary for the Deliverables.

5.7 Acceptance and Limited Warranty

The Client will review Deliverables within 10 business days and either accept or provide one consolidated list of reasonable defects. I will rectify verified defects at my cost within scope. Beyond this rework, further changes are chargeable.

6. Cancellation and Rescheduling

6.1 Client Cancellation

• More than 14 days before start: Full refund of deposit
• 7-14 days before start: 50% of deposit retained
• Less than 7 days before start: Full deposit retained
• After engagement starts: No refund

6.2 Rescheduling

• First rescheduling: No charge if 7+ days notice
• Subsequent rescheduling: £250 administration fee
• Less than 48 hours notice: £500 fee

6.3 Consultant Cancellation

If I need to cancel, you'll receive a full refund and first priority for rescheduling.

7. Intellectual Property

7.1 Deliverables

Upon full payment, all deliverables created specifically for your engagement become your property.

7.2 Pre-existing IP

I retain rights to methodologies, frameworks, templates, and tools that existed before or were developed independently of your engagement.

7.3 Publicity

I may refer to you as a client and describe the general nature of services provided, unless you request otherwise in writing.

8. Confidentiality

I will maintain the confidentiality of all non-public information shared during the engagement. This obligation survives termination of our engagement for 3 years.

This does not apply to information that:

• Is or becomes publicly available through no breach by me
• Was already known to me before disclosure
• Is required to be disclosed by law

9. Limitation of Liability

9.1 Service Nature

Services are advisory in nature. Implementation decisions and outcomes remain your responsibility.

9.2 Liability Cap

My total liability for any claims relating to the Services is limited to the fees paid for the specific package giving rise to the claim.

9.3 Exclusions

I am not liable for indirect, consequential, or punitive damages, including lost profits, even if advised of their possibility.

10. General Terms

10.1 Governing Law

These Terms are governed by the laws of England and Wales.

10.2 Dispute Resolution

We'll attempt to resolve disputes through good faith negotiation. If unsuccessful, disputes will be submitted to mediation before pursuing other remedies.

10.3 Entire Agreement

These Terms constitute the entire agreement between us regarding the Services and supersede all prior agreements and understandings.

10.4 Amendments

Any amendments to these Terms must be agreed in writing.

10.5 Severability

If any provision is found unenforceable, the remaining provisions continue in full effect.

10.6 Mutuality of Obligation

There is no obligation on the Client to offer, nor on me to accept, any work beyond the scope of an agreed package or Statement of Work. Reassignment to other tasks or projects requires a new written agreement.

10.7 Independence and Work for Others

I may provide services to other clients (including competitors) provided confidentiality is maintained. I am not integrated into the Client’s organisation, not subject to internal HR policies (save for site security and safety), and receive no employee benefits.

10.8 Tax Status

Nothing in these Terms creates an employment, worker or agency relationship. I am responsible for my own taxes, NI and insurances. The parties intend and agree that the engagement reflects a contract for services.

10.9 Insurances

I maintain professional indemnity and public liability insurance at commercially reasonable levels and will provide evidence on request.