1. When these terms apply
These terms govern paid Strategy Triage services provided by Michał Ordon of TEH*IDEA, trading as designorant (“Consultant”, “I” or “me”), to the business named in the booking confirmation or proposal (“Client” or “you”).
They apply only where you buy the services for the purposes of your trade, business, craft or profession. By accepting them, you confirm that you have authority to bind the Client.
The free introductory call is no-obligation and is not part of the paid services. A paid contract starts when you accept a written booking confirmation or proposal and I receive the required deposit.
The booking confirmation and these terms form the agreement. If they conflict, the booking confirmation takes priority for the agreed challenge, fee, dates and any expressly agreed variation.
2. What you are booking
Strategy Triage is a focused advisory engagement for one well-defined product, design, technology or strategy decision. Unless the booking confirmation says otherwise, it includes:
- review of relevant material you provide, capped at two hours;
- one 90-minute focused working session;
- a concise decision brief covering the recommended course, key trade-offs, material risks, quick wins and prioritised next steps.
“One day” describes the expected Consultant effort, not guaranteed same-day delivery. Session and delivery dates are confirmed in writing.
What is not included
The engagement does not include hands-on implementation or coding, ongoing operational support, legal or regulatory certification, performance or security testing, or training. Any additional work requires a separate written agreement.
3. How we work together
I will provide the services with reasonable care and skill. Delivery is remote by default. Any on-site work and related travel costs must be agreed in writing before the engagement.
You agree to:
- provide accurate, complete and timely information, access and context;
- ensure you have the right to share all materials and involve the relevant stakeholders;
- make decisions and provide feedback within agreed timescales;
- remain responsible for your systems, backups, implementation and business decisions.
I may rely on the information you provide. Client delay may move the session or delivery date. Any resulting change to cost or scope will be agreed in writing.
Review and corrections
Please review the decision brief within 10 business days of delivery. If it materially departs from the agreed scope, send one consolidated written notice explaining the issue. I will correct or clarify verified in-scope issues at no extra charge. New preferences, analysis or work are charged separately.
4. Fees and payment
The fee is stated once in your booking confirmation and is exclusive of VAT where applicable.
- A 50% deposit is invoiced to reserve the engagement.
- The remaining 50% is invoiced when the decision brief is delivered.
- Invoices are due within 14 days unless agreed otherwise.
- Only expenses approved by you in writing before they are incurred are chargeable.
The deposit authorises me to reserve time and begin preparation once you provide the agreed materials. For overdue business invoices, I may exercise any statutory rights to interest and recovery costs.
5. Cancellation and rescheduling
Client cancellation
Cancellation notice is measured from the booked working session:
- more than 14 days before: the deposit is refunded, less any work already completed and agreed non-recoverable costs;
- 7–14 days before: I may retain 50% of the deposit;
- fewer than 7 days before: I may retain the full deposit.
If preparation has already started, you must also pay for work completed and agreed non-recoverable costs, capped at the total engagement fee.
Rescheduling
One reschedule is free with at least seven days’ notice. A later change or shorter notice may incur a reasonable fee reflecting work completed and time that cannot be rebooked; I will confirm that fee before agreeing the new date.
Consultant cancellation
If I cancel, you may choose priority rescheduling or a refund of all fees paid for services not delivered.
6. Ownership, confidentiality and data
Deliverables and existing materials
Once all invoices are paid, you own the deliverables created specifically for your engagement. I retain ownership of pre-existing or independently developed methods, frameworks, templates, know-how and tools.
Where my retained materials are embedded in a deliverable, I grant you a perpetual, worldwide, royalty-free, non-exclusive licence to use, copy and adapt them as part of that deliverable for your business. Third-party materials remain subject to their own licence terms.
Confidentiality
Each party will protect the other’s non-public information and use it only for the engagement. This obligation continues for three years after the engagement ends. It does not cover information that is already lawfully known, becomes public without breach, is received lawfully from another source, or must be disclosed by law.
I will identify you publicly as a client or publish details of the work only with your written permission.
Personal data
Each party will comply with applicable data protection law for the personal data it controls. Please do not provide personal data that is unnecessary for the engagement. If I need to process personal data on your instructions, we will put any legally required data processing terms in place before that processing starts.
7. Advice and liability
The services are advisory. You remain responsible for deciding whether and how to act on the advice, and for implementation and outcomes. No particular commercial or technical result is guaranteed.
To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, opportunity, anticipated savings or data. My total aggregate liability arising from an engagement is limited to the fees paid or payable for that engagement.
Nothing in the agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
No person other than the Client may rely on the advice or deliverables without my written agreement.
8. Independent Consultant
I provide the services as an independent contractor, not as your employee, worker, agent or partner. Subject to the agreed scope and deadlines, I control how, when and where the work is performed and normally use my own equipment and tools.
I may work for other clients, including competitors, while maintaining confidentiality. I may use a suitably qualified substitute or assistant at my cost and responsibility, subject to reasonable Client requirements concerning security, compliance and competence.
I am responsible for my taxes, National Insurance, insurance and anyone I engage. Neither party is obliged to offer or accept work beyond the agreed engagement.
9. Ending the agreement and legal basics
Either party may end the agreement for a material breach that the other party does not remedy within 14 days of written notice. The Client must pay fees and approved costs accrued up to the end date. Clauses intended to continue—including payment, ownership, confidentiality and liability—remain effective.
Neither party is responsible for delay caused by events reasonably outside its control. The affected party will notify the other promptly and both will try to reschedule. If the delay lasts more than 30 days, either party may end the undelivered part of the engagement and any prepaid fee for that part will be refunded.
The booking confirmation and these terms are the entire agreement about the engagement. Changes must be agreed in writing. If one provision is unenforceable, the remaining provisions continue.
We will first try to resolve any dispute through good-faith discussion and may agree to mediation. The agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
10. Contact
Questions about these terms or an engagement can be sent to [email protected].
designorant
Michał Ordon of TEH*IDEA
London, United Kingdom